Thank you for shopping at KICKEDINTHEHEAD. We strive to offer the best products and services. However, if you are not completely satisfied with your purchase, we are here to assist you with a comprehensive refund policy.
Refund requests must be made within 30 days of the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.
To initiate a refund, please contact our customer service at [email protected] with your order details. We will provide you with a return address and the steps to return the item.
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a few days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
If you need to exchange an item, please send us an email at [email protected] to arrange the exchange process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.